This Terms and Conditions page (the "Terms") sets out the rules for accessing and using LuckyOnes Casino Canada (referred to here as the "Site", "we", "us", or "our"). Opening an account, or using the Site in any capacity, means you accept these Terms in full. If any part of this is unacceptable to you, please refrain from using the Site.
1. Eligibility
Registering an account or playing at LuckyOnes Casino requires that you be at least 18, or the age of majority set by your local jurisdiction if that threshold is higher. Confirming that online gambling is permitted where you reside is your responsibility, and this should be done before you sign up. We may ask for proof of age or identity at any point, and can pause an account until such proof is supplied.
2. Account Registration
Only one account is permitted per player. The registration form must be completed with information that is accurate, current, and complete, including your full legal name, birth date, and a way to reach you. Keeping your sign-in details private, and answering for any activity that takes place under your login, falls to you. Where a second account, false registration details, or an attempt to get around bonus rules is found, the account(s) involved can be closed or paused, and connected winnings may be withheld.
3. Verification (KYC)
Consistent with the norms of the industry and applicable regulation, we may at any stage of your time with us — including ahead of a withdrawal — ask you to confirm your identity, home address, chosen payment method, or where your funds originate. A delay in supplying the requested paperwork can, in turn, delay a payout.
4. Bonuses and Promotions
Each welcome bonus, free spin allocation, or other promotion carries its own set of conditions — covering things like wagering multiples, bet ceilings, how much particular games count toward clearing a bonus, and a cut-off date — and these are shared when the offer itself is presented. Where misuse or a breach of these Terms is reasonably suspected, we may decline, pull, or adjust a bonus, and any resulting winnings can be voided.
5. Deposits and Withdrawals
The payment options shown on the Site can be used for both funding your account and cashing out. How long a transaction takes depends on the method chosen, and each may carry its own floor and ceiling amounts, plus checks tied to identity and payment verification. Standard transactions carry no charge from us, though your card issuer or payment provider might apply one of its own.
6. Responsible Gambling
Playing responsibly matters to us. Should you need them, deposit caps, temporary time-outs, and self-exclusion are all available on request. Where gambling starts to feel like it's becoming a problem, our support team is a good first stop, and your local problem gambling organisation is another option worth contacting.
7. Intellectual Property
Everything found on the Site — logos, artwork, the names of individual games, and written text — is either owned outright by LuckyOnes Casino Canada or used here under licence, and is protected under copyright and trademark law. Copying, reproducing, or distributing any of it without our written go-ahead beforehand is not permitted.
8. Limitation of Liability
The Site is made available "as is." We put reasonable effort into keeping it secure and online, though we can't promise access will always be uninterrupted or fault-free. Wherever the law allows it, we exclude liability for indirect or consequential losses stemming from your use of the Site.
9. Suspension and Termination
An account may be paused or closed at our discretion under a few circumstances: a reasonable belief that these Terms have been broken, a link between the account and fraud or money laundering, or a requirement placed on us by a regulator or a payment partner.
10. Changes to These Terms
These Terms may be revised periodically to keep pace with changes to our services or to legal obligations. Whatever version is posted here at a given time is the current one, and carrying on using the Site after a revision is published counts as accepting it.
11. Contact Us
Questions about anything in these Terms can be directed to our Support page, or sent by email to [email protected].