This page describes how LuckyOnes Casino Canada ("we", "us", "our") gathers, applies, and safeguards your personal information whenever you browse the Site or open an account with us. Continuing to use the Site means the practices described here apply to you.
1. Information We Collect
The information we may gather falls into a few groups:
- Identity information — your name, birth date, home address, and a government-issued ID, used to confirm your age and identity.
- Contact information — your email address and phone number.
- Financial information — details of your chosen payment method and your transaction record, needed so deposits and withdrawals can be processed.
- Technical information — your IP address, the device and browser you're using, and which pages you've viewed, gathered automatically via cookies and comparable tools.
2. How We Use Your Information
Your information helps us set up and administer your account, confirm who you are, handle deposits and withdrawals, guard against fraud and money laundering, respond to support requests, meet our legal and regulatory duties, and, where you've agreed to it, keep you informed about promotions and offers.
3. Cookies
Cookies and related technologies are how we keep you logged in, remember your settings, and get a sense of how the Site gets used. Our Cookie Policy has the full breakdown of the cookie types involved and how you can manage them.
4. Sharing of Information
Selling your personal information is not something we do. It may, however, be passed to payment providers and banks so transactions can go through, to identity-verification providers to confirm your age and identity, to regulators or law-enforcement bodies when the law demands it, and to the IT and support vendors who help keep the Site running — each bound by appropriate confidentiality terms.
5. Data Security
Protecting your information from unauthorised access, loss, or misuse is handled through security measures standard to the industry, including encrypting sensitive data as it travels. Inside our organisation, access to personal data is limited to staff whose role actually requires it.
6. Data Retention
Personal information is kept for as long as your account stays active, and for a further reasonable stretch afterwards where our legal, regulatory, or accounting duties call for it, or where a dispute needs resolving.
7. Your Rights
Depending on where you're located, you may be entitled to see the personal information we hold on you, have inaccurate entries corrected, ask for your data to be deleted where we're not obliged to retain it, and withdraw from marketing communications whenever you choose. Reach out using the contact details below to act on any of these.
8. Children's Privacy
LuckyOnes Casino Canada is built for adult use only. Personal information from anyone under the legal gambling age is never knowingly collected, and should we discover that this has happened, the account and its data will be shut down and removed.
9. Changes to This Policy
This Privacy Policy may be revised from time to time. Updates will appear on this page, and for any change of real significance, we'll make a reasonable effort to let you know directly.
10. Contact Us
Questions about this Privacy Policy or about how your data is handled can be sent through our Support page, or by email to [email protected].